What you get
How do I cook the hot dogs?
Our hot dogs consist of a natural casing, that's what gives them their signature snap. Because of this, do no heat them on a grill or the casing will pop. They must be heated in hot water.
• Heat a pot of water but do not let it boil (this will also make them pop)
• Drop your dogs in the water and once they float they are done, just a few minutes.
• The hot dogs are already fully cooked, this simply warms them up.
How do I cook the chili?
Your order came with two separate pieces of concentrated chili.
• Place equal parts of each in a double boiler/pot with a small amount of water, covering less than half the chili. Remember you can always add more water but you can't take it away, so better to start with less.
• As the chili heats up, stir and continue adding water until it reaches the desired consistency. It should take about 4.5 cups of water to make the 36oz of chili.
• You should be able to easily pour the chili on your hot dog. If you make it Cupid's way and not too thick you will get 36oz from these two bags.
Why do you only offer a 3 doz. package of dogs and chili?
Our chili for shipping is prepackaged in the amount for 3 dozen hot dogs. We can send you less than 36 hot dogs but the chili will remain the same.
Can I order more than 3 dozen?
Yes, of course!! We have many customers that order 6 or even 9 dozen.
Why do you not ship out buns and condiments?
Express shipping is not cheap so to help keep your shipping fees as low as possible we want to keep the box as small as we possibly can.
What else do I need to replicate a Cupid dog?
You can find very comparable buns at your local grocery store, Smart n' Final, or even Costco. You need a basic 7" hot dog bun. If you can find the brand Bimbo you nailed it. Add some chopped onion and yellow mustard, and you got it!
How do I steam the buns at home?
20-30 seconds in the microwave.
Why do you need my shipping address before I order?
We quote out every order individually because shipping rates vary so there is no standard shipping price.
How do I pay?
Once we have sent you a quote and you say to proceed with the order, we will send you an invoice through PayPal. No account with them is needed. It is just a platform for you to enter your credit card info into.
I sent you an email a few days ago and haven't heard back.
Please send us another one and make sure you typed in your e-mail address correctly. If you mistyped it our response will not make it back to you. You can always send us an e-mail directly and not go through our online form. Just please remember to provide your mailing address. Our e-mail address is firstname.lastname@example.org.
How do you pack the product?
Every order is frozen and then packed in an insulated cooler along with gel ice packs. Both the cooler and the ice packs are reusable.
Why is shipping so expensive?
To ensure the product does not spoil we send everything out UPS express 2-day. If you live within 1-day ground shipping distance to us, we will send yours ground. You will receive it the next day and the shipping price will be cheaper.
I'm sending mine as a gift. Anything special you can do?
Please let us know that it is a gift and we will not include your receipt and if you want a special note written to them please let us know what that is and we will provide that on our Cupid's postcards.
Is there any way I can make my shipping fees cheaper?
If you ship to a commercial address, it will be $4 cheaper than if we send to a residential address. If this is the case, you will need to tell us that.
Will I receive tracking information?
Yes. UPS will send you tracking updates throughout the shipping process. We use the e-mail address you first contacted us through. Please watch out for the delivery as you don't want it sitting out all day.
Do you ship out as soon as I order?
No, all orders ship out on Wednesday. This means that for most people, the order will arrive on Friday. Those close to us will receive their package on Thursday. You can always request a specific delivery date if needed.
What about weather-related delays?
We ask that if you know a huge storm is coming your way and roads/airports will be closed to please let us know so we can hold your package. FedEx will not refund for any weather-related delays. If your package gets held up, it will spoil, and that is not good for it anyway.